1. Introduction

Boram Care (“we,” “us,” or “our”) operates the online marketplace at boramcare.com (the “Platform”), which connects families with postpartum care providers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform.

By using boramcare.com, you agree to the practices described in this Privacy Policy. This Policy is incorporated by reference into our Terms of Service.

2. Information We Collect

We collect only the information necessary to operate the Platform and facilitate bookings between families and care providers.

Contact Information

• Name
• Email
• Phone number
• Care address (general location used to match you with care providers)

Payment Information

• Billing name and address
• Payment card details

Note: Payment card details are processed directly by our third-party payment processor and are never stored on our servers. We retain only a tokenized reference and the last four digits of your card for your records.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate bookings and communications between families and care providers
• Process payments for services
• Send transactional emails (booking confirmations, receipts, platform updates)
• Respond to customer support inquiries
• Comply with applicable laws and regulations

We do not sell your personal information. We do not use your information for targeted advertising.

4. Sharing Your Information

We share your information only in the following limited circumstances:

Payment Processors. We use trusted third-party payment processors to handle all financial transactions. Your payment information is transmitted directly to and governed by their privacy practices. We do not receive or store full card numbers.

Care Providers. When you book a care provider through the Platform, we share the contact information necessary to facilitate that booking (e.g., your name, contact details, and booking details) with the relevant care provider.

Legal Requirements. We may disclose your information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

We do not share your personal information with third parties for marketing or advertising purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal or financial compliance purposes (such as tax or payment records).

6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account and associated personal data (subject to any legal retention obligations)
• Opt out of non-transactional communications at any time via the unsubscribe link in any email

To exercise any of these rights, contact us at legal@boramcare.com.

8. Children’s Privacy

Our Platform is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If changes are material, we will notify you via email or a prominent notice on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Boram Care Email: legal@boramcare.com Website: boramcare.com