Boram Care – Client Terms of Service

These Terms of Service (“Terms”) govern your use of the Boram Care platform (“Platform”). By creating an account, booking services, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. About Boram Care

Boram Care is a technology platform that connects families seeking postpartum and newborn care with qualified independent care professionals. Boram Care is a marketplace and administrative facilitator: it does not employ Care Professionals, direct or supervise their services, or itself provide care.

Boram Care provides Clients access to:

• Matching with screened Care Professionals

• Payment processing

• Administrative and platform support

2. Definitions

Platform: The Boram Care website and app, where Clients and Care Professionals find each other.

Care Professional (CP): A postpartum or newborn care professional who has been through Boram Care’s screening and background check and works as an independent contractor.

Client: A family looking for postpartum or newborn care through the Platform.

Care Contract: Your agreement with your Care Professional, made through the Platform. It covers the schedule, what care is provided, what it costs, and the cancellation and termination terms in Section 8.

Meet & Greet: A video call with a Care Professional candidate, so you can decide whether they are a good fit before you commit.

Session: A scheduled block of time your Care Professional spends providing care.

Start Date: The first date care is scheduled to begin under your Care Contract. If you and your Care Professional agree to change it, the new date applies.

Rescheduling: You and your Care Professional agreeing to move a Session to another date or time within the contract period. A rescheduled Session is not a cancellation and does not count toward anyone’s cancellation limits.

Late Cancellation: A cancellation or no-show within 48 hours of a Session.

Deposit: A one-time $50 deposit, due before your first Meet & Greet. It covers the cost of matching and coordination and becomes non-refundable once you schedule your first Meet & Greet. You only pay it once — further Meet & Greets cost nothing, and if your Care Contract ends and you want to be matched with someone new, you can re-enter matching without paying again.

Contract Termination Fee: What you owe your Care Professional if a Care Contract ends early — either because you ended it without cause, or because your Care Professional ended it under Section 8.4. It is 20% of your remaining contract value, up to $2,500. Section 8 covers when it applies and when it doesn’t.

3. Platform Role and Limitations

Care Professionals are independent contractors, not employees or agents of Boram Care. Boram Care functions solely as a technology platform and administrative facilitator. Specifically:

Boram Care does not direct, supervise, or control the manner or method by which Care Professionals perform their services.

Care Professionals independently determine how they deliver care within the scope of the Care Contract.

Care Professionals set their own rates and negotiate their own terms of engagement directly with Clients through the Platform.

Care Professionals are free to provide services to other clients and platforms simultaneously and are not subject to any exclusivity requirement.

Boram Care does not guarantee the availability of any specific Care Professional or any particular care outcome.

Boram Care does not provide Care Professionals with tools, equipment, or materials necessary to perform their services.

By booking through the Platform, you acknowledge that you are entering a direct service relationship with an independent Care Professional, that Boram Care is not a party to that relationship, and that Boram Care bears no responsibility for the acts, omissions, quality, or outcome of services provided.

4. Screening and Background Checks

Boram Care conducts background checks on all Care Professionals as part of its onboarding process in compliance with the Fair Credit Reporting Act (FCRA) and applicable state law. These checks are intended to support a reasonable screening process and are subject to the limitations of available records at the time of screening.

You acknowledge that background checks do not guarantee the future conduct of any Care Professional. Boram Care’s liability with respect to screening is limited to the standard of care described in this Section.

5. Account Eligibility and Responsibility

You need to be 18 or older and able to enter into a contract. Give us accurate information when you sign up, and keep it current. You are responsible for what happens under your account, and you cannot share or transfer it.

6. Matching and Care Contracts

6.1 Matching Process

The Matching Process starts after you have completed a Postpartum Care Planner and submitted a Care Request. Care Professionals will apply to you directly, and you will be able to access their profiles. You will be asked for a one-time $50 deposit to start scheduling Meet & Greets with the Care Professional candidates you like. Once you match with a Care Professional, you will enter into a Care Contract.

6.2 Care Contract

Once you select a Care Professional, you will execute a Care Contract through the Platform covering the scope of services, session schedule, rates, estimated total contract value, and the cancellation and termination terms in Section 8. By confirming a Care Contract, you agree to its terms.

6.3 Add-On Services

Additional services such as meal preparation or light household cleaning may be added by mutual agreement and must be documented in the Care Contract.

7. Privacy and Data

Boram Care’s collection and use of your personal information is governed by the Privacy Policy at https://boramcare.com/privacy-policy/, incorporated into these Terms by reference. By using the Platform, you agree to the Privacy Policy.

The Platform is not a HIPAA-covered service. Do not submit protected health information through the Platform. Care preferences shared through the Platform are used solely to facilitate matching and are subject to the Privacy Policy.

8. Cancellation and Termination

These terms apply to every Care Contract once it is signed, and cover any cancellation or termination by either side from that point on.

Nothing is due at signing. You pay for care weekly, as it is delivered.

8.1 Contract Termination Fee

If you terminate your Care Contract without cause on or after the date 30 days before your Start Date, you owe your Care Professional a Contract Termination Fee equal to 20% of your remaining contract value, capped at $2,500. Terminate before then and there is no fee.

Your remaining contract value is your estimated total contract value less the value of care already delivered and less any Sessions charged under Section 8.3. Care already delivered is billed separately in the ordinary course.

The 5% platform processing fee in Section 9.1 does not apply to the Contract Termination Fee.

Boram Care charges the fee to your payment method on file once a termination is confirmed under Section 8.2, and passes it to your Care Professional.

8.2 When No Fee Applies, and How That Is Decided

The Contract Termination Fee is waived in any of the following situations. These examples are illustrative, not exhaustive — a comparable situation not listed here is reviewed the same way.

You terminate more than 30 days before your Start Date. There is no fee, whatever the reason.

A safety or conduct problem. There is no fee if your Care Professional shows up impaired or smelling of drugs or alcohol; is unresponsive or cannot be roused during hours contracted for awake care; leaves your child unattended to focus on a personal device; handles your child in a way that puts them at physical risk; takes anything from your home without permission; misrepresents their credentials, experience, or identity; shares photos or details about your family without permission; is abusive, threatening, or harassing toward you or anyone in your home; ignores your household rules after being informed of them; brings an unauthorized person into your home; or provides care outside their trained or credentialed scope.

Your Care Professional is not meeting the Care Contract. If they are arriving late, not performing agreed duties, or not meeting attentiveness expectations set out in the Care Contract, you must first raise the issue with them or with Boram Care. If it continues after that, you may end the Care Contract with no fee.

Your Care Professional steps back. There is no fee if your Care Professional ends the Care Contract for their own reasons. The one exception is an exit under Section 8.3, where three Sessions you cancelled remain unrescheduled — in that case the Contract Termination Fee applies.

Your Care Professional cancels repeatedly. There is no fee if you end the Care Contract after your Care Professional cancels two or more Sessions within any 30-day period. You are not required to end it, and may continue if you choose.

Circumstances beyond anyone’s control. There is no fee if a Force Majeure event makes continuing the Care Contract impossible, as set out in Section 8.5.

How this is decided. Nothing is charged until the reason for termination is settled. When you terminate, you select the reason from a list of named categories. Your Care Professional is notified right away and has 2–3 days to respond if they disagree with what you selected.

• If your Care Professional does not respond, or agrees, your stated reason stands and the fee applies or is waived accordingly.

• If your Care Professional disagrees, or you selected “something similar, not listed” instead of a named reason, Boram Care reviews the situation before anything is charged.

If your Care Professional ends the Care Contract under Section 8.3, this works differently. The three-Session count comes from our cancellation and rescheduling records, not from either party’s account of what happened. You will be notified before anything is charged. If you think the record is wrong, tell us within 7 days and we will check it and correct it if so.

8.3 Session Cancellations and Rescheduling

Sessions cancelled more than 48 hours before the scheduled start time are not charged at the time, and may be rescheduled by mutual agreement at no cost. Rescheduling is always free and there is no limit on it.

Late Cancellations are charged at the full Session rate from the first occurrence and do not count toward the cancellation limits below.

Sessions you cancel and never reschedule. If your Care Contract ends — whether it completes or is terminated early — with Sessions you cancelled and did not reschedule, you owe your Care Professional 20% of the value of those Sessions, charged to your payment method on file after your last week of care. Late Cancellations are not included, since your Care Professional is paid in full for those.

Before this is charged, you will be shown the Sessions it covers and the amount, and have 7 days to tell us if the record is wrong. You owe this whatever the reason the Care Contract ended, except where Force Majeure applies under Section 8.5. The 5% platform processing fee in Section 9.1 does not apply to it.

This amount is in addition to any Contract Termination Fee owed under Section 8.1. Together, the two will not exceed $2,500 for a single Care Contract.

If three Sessions you cancelled remain unrescheduled at any time, your Care Professional may end the Care Contract and the Contract Termination Fee applies as set out in Section 8.1. Rescheduling a Session reduces this number. This is your Care Professional’s prerogative — they are not required to end the Care Contract, and may continue it if they choose.

If your Care Professional cancels two or more Sessions within any 30-day period, you may end the Care Contract with no Contract Termination Fee owed. This is your prerogative — you are not required to end the Care Contract, and may continue it if you choose.

8.4 Termination for Cause

Either you or Boram Care may end a Care Contract immediately, without notice, for any of the safety or conduct problems listed in Section 8.2, or for any breach of confidentiality obligations or violation of applicable law or Boram Care’s health and safety requirements. No Contract Termination Fee is owed. The Care Professional’s platform access is suspended pending review, and you retain the right to leave a platform review.

Either your Care Professional or Boram Care may end a Care Contract immediately if you or anyone in your home engages in abusive, threatening, or harassing conduct toward the Care Professional; creates unsafe working conditions; requests services outside the scope of the Care Contract; provides false or misleading information material to the engagement; fails to maintain a valid payment method; or violates applicable law. In that case no Contract Termination Fee is owed, and Boram Care may suspend or terminate your account.

8.5 Force Majeure

If a Session cannot occur due to circumstances beyond either party’s reasonable control — including severe weather, natural disaster, power outage, public health emergency, or government-mandated restriction — it does not count toward either party’s cancellation limits and nothing is owed for it. You and your Care Professional are encouraged to reschedule by mutual agreement at no cost.

If such an event — or serious personal hardship, including a medical emergency, a NICU stay, a family loss, or something comparable — makes continuing the Care Contract impossible, either party may end it with no Contract Termination Fee owed. Nothing is owed by either party.

9. Payments

9.1 Platform Processing Fee

Boram Care charges a 5% platform processing fee on each payment for care. It does not apply to amounts owed under Section 8.

9.2 Payment Schedule

Sessions are billed weekly for services completed in the prior week, charged automatically to the payment method on file.

9.3 Deposit

A $50 deposit is due before your first Meet & Greet is scheduled. No further payment is due until your Care Contract begins and weekly billing starts.

9.4 Payment Method

You agree to maintain a valid payment method on file at all times during an active engagement. If a payment fails, Boram Care will notify you and allow 5 days to resolve before suspending access or taking further action.

9.5 Session Disputes

If you wish to dispute a Session charge, notify Boram Care in writing within 7 days of the charge. Boram Care will investigate and respond within 10 business days.

10. Mandatory Reporting

Care Professionals may be designated mandatory reporters under applicable state law, with independent legal obligations to report suspected abuse or neglect of a child or vulnerable adult. These obligations are personal to the Care Professional and exist independently of Boram Care. Boram Care does not assume any mandatory reporting obligation on behalf of Care Professionals or Clients and is not responsible for a Care Professional’s compliance or non-compliance with such obligations.

By using the Platform, you acknowledge that your Care Professional may have reporting obligations that could require disclosure of information shared in the course of services, and that such disclosure would not constitute a breach of confidentiality under these Terms.

11. Client Conduct

We ask you to give your Care Professional a safe and respectful place to work. That means telling them what they need to know about your care preferences before they start, keeping requests within what your Care Contract covers, and treating them with respect.

Anything your Care Professional shares with you, through the Platform or in your home, stays between you — don’t pass it on without their consent, unless the law requires it. Section 10 covers the one situation where they may have to disclose something themselves.

Reviews and feedback should be honest, accurate, and non-defamatory. We may take down a review that isn’t, and we may suspend or close an account over abusive, harassing, unsafe, or dishonest behavior.

12. Non-Circumvention

Boram Care invests significant resources in sourcing, screening, and matching Care Professionals. To protect that investment, you agree not to directly engage or contract with a Care Professional introduced to you through the Platform for the same or substantially similar services outside the Boram Care platform, without Boram Care’s prior written consent, for six (6) months following the later of: (a) your last Session with that Care Professional, or (b) your last Meet & Greet or other Platform-facilitated interaction with that Care Professional.

This provision applies only to Care Professionals introduced to you through the Platform and does not restrict your ability to independently engage care professionals you found through other channels.

If you engage a Boram Care Care Professional outside the Platform in violation of this Section, you agree to pay Boram Care liquidated damages equal to 25% of the estimated value of that engagement over its first six (6) months. The parties acknowledge this is a reasonable estimate of harm and not a penalty.

13. Limitation of Liability

The Platform is provided “as is.” To the fullest extent permitted by law, Boram Care is not liable for the acts or omissions of any Care Professional, any injury or loss arising from care services, platform outages, force majeure events, or your inability to secure a match. Boram Care’s total liability shall not exceed the platform processing fees you paid in the three months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Boram Care and its officers, directors, employees, and agents from any claims arising from your use of the Platform, breach of these Terms or any Care Contract, conduct toward a Care Professional, or violation of applicable law — except claims arising from Boram Care’s own gross negligence or willful misconduct.

15. Modifications

Boram Care may update these Terms with at least 14 days’ notice by email or platform notification. Continued use after the effective date constitutes acceptance. Section 8 is the exception: the version of Section 8 in effect when you signed a Care Contract governs that Contract for its duration, whatever later changes are made to these Terms.

16. Termination

You may close your account at any time provided there are no active Care Contracts or outstanding balances in connection with your account. Boram Care may suspend or terminate your account immediately for material breach, abusive or unsafe conduct, false information, unresolved payment failure, or violation of applicable law. Outstanding Session charges, any Contract Termination Fee owed, confidentiality, indemnification, and dispute resolution obligations survive termination.

17. Dispute Resolution

Before any formal proceeding, you agree to contact Boram Care in writing and allow 30 days for good faith resolution. If unresolved, the parties will attempt non-binding mediation before proceeding to binding arbitration under AAA rules in New York, New York. All disputes are resolved on an individual basis; class actions are waived.

18. Governing Law

These Terms are governed by the laws of the State of New York.

19. Miscellaneous

If any provision is found unenforceable, the remainder continues in full force. These Terms, together with any Care Contract and the Privacy Policy, constitute the entire agreement between you and Boram Care and supersede all prior discussions. Boram Care’s failure to enforce any provision is not a waiver of its right to do so in the future. Notices may be sent by email to your registered account address or to Boram Care’s designated contact.

By clicking “I Agree,” creating an account, or using the Platform, you confirm that you have read, understood, and agree to these Terms, including the cancellation and termination terms in Section 8 and the non-circumvention obligation in Section 12. You acknowledge that Care Professionals are independent contractors who set their own rates, determine their own methods of care, and are free to work with other clients and platforms; that Boram Care is not their employer and does not direct or supervise their services; that the Platform is not a HIPAA-covered service; and that Care Professionals may have independent mandatory reporting obligations under applicable law.