FAQ

Frequently Asked Questions

Reservations & Pricing

Currently our rates range from  $714-$1950 per night, depending on the type of room you select and the length of your stay. We have two room layouts: our superior rooms are ~450 s.f. and our suites are ~900 s.f.

From time to time we offer promotional offers. Please consult with one of our reservationists at guests@boramcare.com to see if there are any offers available.

As a Boram Care guest, you have access to all the services that The Langham Hotel offers.  We also offer additional body massage, head and shoulder massage, and a foot reflexology massage. You can email concierge@boramcare.com for a complete menu of services or more information.

We understand this completely, and do offer some flexibility with your reservation. Here is an overview of our reservation policy:



Booking your stay:

 

Booking Window: Guests are able to make reservations at any time during their pregnancy and up to 1 month after child birth.

 

Stay Duration: Guests are able to make a reservation for any number of nights between 3 and 31 nights.

 

Deposits: Guests must make a deposit equivalent to 1 night’s stay of the room type


Changes to Reservation Duration or Date: Guests can request changes to their reservation at any time and we will do our best to accommodate them, however it is never guaranteed.

Health Concerns or Loss of Life: In the case of health concerns or unfortunate losses (i.e. miscarriages or loss of life), guests will receive a full refund for their stay.

 

NICU Babies: Guests with babies that are in the NICU after the reservation date must still come for their reservation

 

Cancellation 14+ days prior to check-in: Guests who cancel their reservation more than 14 days prior to their check-in date are entitled to a refund minus a $150 processing fee

 

Cancellation less than 14 days prior to check-in: Guests who cancel their reservation less than 14 days prior to their check-in date are entitled to a refund of 50% of the total reservation cost


No Show: Guests who are a no-show (do not show up and do not provide notice) will be charged for the entire duration of their reservation

Early Arrivals: In the event that a guest delivers their baby early, we will do our best to accommodate an earlier start date based on room availability. If no rooms are available for an early arrival, the guest is expected to come at their original start date.


Late Arrivals: In the chance that a guest delivers their baby late, we will do our best to accommodate a later start date based on room availability.

Packing & In-Room Amenities

Our 16 well-appointed rooms are designed with new mothers in mind. 

Standard Amenities:

  • 32-inch flat screen television + streaming service  
  • Built-in safe
  • Nespresso coffee maker
  • Minifridge
  • Complimentary internet
  • Floor to ceiling windows that open for fresh air
  • Television built into the bathroom mirror

Postnatal + Newborn Care Amenities:

  • Novum® hospital-grade bassinet
  • Robes & slippers
  • Chuan bathroom amenities
  • Breastfeeding support pillow (option to choose between Boppy® and My best friend)
  • Donut pillow 
  • Foot bath with epsom salt for C-section birth
  • Sitz bath for vaginal birth
  • Breast pump (available upon request)
  • Welcome gift from Soko Glam

Please bring any personal items that you may need to feel comfortable during your stay: loungewear, toiletries, and any postpartum items that may be helpful. While we provide wrap shirts, diapers, diapering items, and swaddles during your stay, you will want to bring other essential items for your baby (like hats and socks), as well as an outfit for going home. 

Items we provide:

For breastfeeding/ pumping:

  • Several breast pumps are available for guests to use as needed, upon availability, but you are welcome and encouraged to bring your own. 
  • 2 small Medela® breastfeeding bottles (to fit breast pump), 2 Slow Flow nipples, and 2 pump shields (per guest)
  • Sanitizing of all bottles, nipples, and other feeding or pumping pieces (your own or ours) throughout your stay 
  • Medela nipple cream
  • Breast milk storage bags
  • Disposable nursing pads (upon request)
  • Disposable undergarments (upon request)
  • Pumping bras (available for purchase)

 

For baby:

  • Diapers and diapering supplies for baby
  • Newborn wrap shirts, swaddles, and burp cloths

 

Items we recommend you bring: 

 

For you:

  • Cell phone and charger
  • Earbuds
  • Any medications as prescribed by your doctor or over the counter medications
  • Nipple balm/cream
  • Breast pump 
  • Nursing bra / Nursing top
  • Pumping bra
  • Breast shields 
  • Nursing pad
  • Postpartum undergarments
  • Books/magazine/tablet
  • Eye mask
  • Comfortable pajamas and loungewear 
  • Socks
  • Sanitary pads
  • Sitz bath 

For baby:

  • Hats, socks or booties, going home clothes, etc. (please label all of baby’s items)
  • Bottles of choice (we can clean and sterilize them for you between feedings)
  • Formula of choice (we will provide ready-to-feed liquid Similac)
  • Pacifier of choice (we have a limited supply available)
  • Carseat and stroller, if you would like to venture out!

We offer a delicious menu of nourishing food, three meals a day. Our offerings are seasonal to ensure freshness and quality, and can be tailored to your dietary needs (vegetarian, gluten free, etc.). 

Breakfast will be served in the mother’s lounge with an option to have it delivered to your room.  Both lunch and dinner will be served in your room.  Snacks and beverages will be available 24/7 in the mother’s lounge. 

Boram emphasizes a balanced menu as one of the key components to postnatal care. We emphasize warm foods that are easily digested, provide enough calories, are low in sodium and high in fiber. There are specific nutrients we make sure to include in all of your meals such as collagen, protein and iron for optimal recovery.

Postnatal services & caretaking

You can find a list of items we provide within our recommended packing list. While we do offer many essentials, like disposable undergarments and breast pads, we welcome and encourage you to bring any items with you that will add to your comfort.

Yes, postnatal massages are available for booking. You can contact concierge@boramcare.com for additional services or assistance with booking.

Mothers are welcome to move about Boram’s dedicated space within The Langham New York, as well as enjoying the additional lounges and wellness spaces within the hotel.

A 5-minute walk from Boram, Bryant Park is an urban oasis in the heart of Manhattan that features landscaping, monuments, and Le Carousel.  We find it a relaxing place to walk around or sit with a cup of coffee or tea while enjoying the beauty of nature. 

We offer sitz baths, lactation services, and daily housekeeping and turndown service. (If you prefer to skip a daily visit, please let your dedicated Care Associate know.)

Optional, educational seminars on relevant topics will take place throughout the week, led by our network of thought leaders and professionals in areas such as mental health and nutrition. Our Care Team is happy to provide experienced, hands-on assistance and instruction that includes baby care (bathing, diapering, bottle feeding, breast feeding, swaddling, etc.), as well as mother care (physical recovery, pain management, mental wellness, etc). This first-hand learning is one of the biggest benefits guests find in staying with us.

While we are not a medical facility, we do have an extended network of trusted health and wellness providers, and would be happy to connect you. 

All of our services are optional.

Boram does not provide laundry service, however, you are welcome to use The Langham New York’s onsite laundry service for an additional charge.

There is no set schedule at Boram, other than meal times and request massage services. We encourage you to simply relax and enjoy your newborn! Our Baby Room is open and fully staffed, 24 hours a day, so you can leave your baby in caring hands while you get some well-deserved rest. We also provide a Mother’s Lounge where we encourage you to connect with other women at similar stages of motherhood. Sharing stories and chatting over breakfast or coffee is a wonderful way to build community.  

Baby Room & Care

We provide diapers, diapering supplies, and swaddles. (You are welcome to bring your own, if you prefer). You can also request to use one of our Medela® breast pumps, when one is available. 

Remember to bring:

  • Hats, socks or booties, going home clothes, etc. (please label all of baby’s items)
  • Bottles of choice (we can clean and sterilize them for you between feedings).
  • Formula of choice (we will provide ready-to-feed liquid Similac)
  • Carseat and stroller, if you would like to venture out!

Any time, upon request. Once you check in, there will be simple instructions for calling down to the Baby Room.

Our capacity is 16 bassinets.

The room is staffed 24/7 by our Care Associates, Managers and Directors.

You can schedule it with your dedicated Care Associate.

We don’t have on-site LCs but our managers are LCs who can assist you during your stay. If you want a specific consultation, we can provide you with a list of our preferred network providers.

Partners & Children

Absolutely. They are welcome to stay, or come and go as they need at no extra charge.  Your guest can enjoy the state-of-the-art fitness center at no additional cost.  There is also room service, a Michelin-starred restaurant, and a bar that your guest can use with extra charges.

We know sibling and family visits are an integral part of welcoming your new baby into the world. If you do meet up with your loved ones, we ask that you practice extra caution by not visiting with anyone who is currently ill or may have been exposed to COVID-19. This is to protect you and your baby, as well as other guests at Boram Retreat.  

 

However, because of our commitment to the health of our newborns – and recovering mothers – we do not allow children or additional visitors to stay overnight. 

 

The visitation policy may change to follow guidelines and restrictions set by our local hospitals and government.

We try our best to accommodate visitors, but our visitation policy may change to follow guidelines and restrictions set by our local hospitals and government.

Staffing & Certifications

Staff is trained with a specially designed training curriculum made by both medical and hospitality professionals. While our care team does not perform medical tasks, all staff members have doula training or are certified nursing assistants or registered nurses.

Our team members range in experience. All employees are trained in CPR. Our Care Associates are trained and certified doulas or trained and certified nursing assistants. Our leadership team consists of Registered Nurses  and IBCLCs.

Guidance & Education

Guidance and education refers to the experienced, hands-on assistance and instruction our staff provides. This includes baby care (bathing, diapering, bottle feeding, breast feeding, swaddling, etc.), as well as mother care (physical recovery, pain management, mental wellness, etc).

Baby care is taught via a mixture of classes and individual instruction with your baby.

Security & Safety

At Boram, we are working hard to ensure that we are ready to welcome our guests. Your safety is our number one priority and we are committed to providing the peace of mind for our guests so they can relax in a safe and comfortable environment.

All guests, including spouses/partners, need to have negative covid tests within 72 hours prior to checking in and must be asymptomatic. You can do either at-home tests and send us the results, or send us your results from the hospital. 

All cleaning and disinfection procedures are being implemented in all public areas and the rooms. Masks are provided to guests upon request and sanitizers are available in the mother's lounge as well as public areas.

We fully embrace any requirements that are issued by the local health authorities and governments. All our staff members received training and are ready to serve you!

The safety and security of you and your newborn are of the utmost importance to us. We have several measures in place to help give you peace of mind:

  • All babies are banded and bands must be scanned prior to handing off a baby between mother and care team members
  • Only mothers can request for the baby to be brought into their room or baby room
  • We have 24/7 baby monitors in the baby room
  • We have 24/7 security cameras on the 9th floor

As we are a non-medical facility, we cannot offer medical assistance. If you require immediate medical attention, you should call 911 (if you are unable to do so, we can call 911 for you). For other medical needs, the guest should call their own physicians or pediatricians.

Your safety is important to us during your stay as well as before and after.  We encourage you to travel safely to and from our location. If transporting via car, please use a carseat. Prior to your baby’s birth, we recommend you install your car seat and there are professional resources to help you do so. At Boram, we have trained our team to know how to assess the basics of car seat safety and can assist you before your departure. We do not install car seats into the car at this time but can connect you with a professional to help you do so.

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